401 Privacy Policy – Our Commitment to Protecting Your Data
Your privacy is 401's top priority. This document clearly explains how we collect, use, store, and protect your personal information when you use our online entertainment platform in Malaysia.
Information We Collect
When you register and use the 401 platform, we collect several categories of information to ensure our services run smoothly and securely:
Full name, email address, phone number, date of birth, and encrypted password. This information is required for account registration and identity verification.
Device type, operating system, web browser, IP address, and login session data. This helps us detect unauthorised access and improve platform compatibility.
Transaction details in MYR, your chosen payment method such as FPX or e-wallets, and deposit and withdrawal records. We do not store full card numbers — only the transaction metadata we need.
Pages visited, games played, session duration, and in-platform interactions. Cookies are used to remember your preferences and keep platform features running correctly.
How We Use Your Information
401 uses the information collected for legitimate and specific purposes only. We will not use your data for any other purpose without prior notice:
- Account management: To create, verify, and securely maintain your user account.
- Transaction processing: To accurately process deposits, withdrawals, and other financial transactions in MYR.
- Platform security: To detect and prevent fraud, unauthorised access, and activities that violate our terms of use.
- Service improvement: To analyse usage patterns and improve the overall user experience.
- Service communications: To send important notifications related to your account, security, or policy changes.
- Legal compliance: To meet legal and regulatory obligations in force in Malaysia when required.
Cookies & Usage Tracking
The 401 platform uses cookies and similar tracking technologies to enhance your experience. There are three types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operations.
- Functional cookies: Remembering your preferences, such as language and display settings, to deliver a more personalised experience.
- Analytics cookies: Collects anonymised statistical data on how the platform is used, helping us identify areas for improvement.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 401 platform.
Data Storage, Security & Sharing
How We Protect Your Data
401 uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Stored data is protected by multiple layers of security, including strict access controls, continuous monitoring, and encrypted data backups. User passwords are never stored in plain text — they are hashed using a strong cryptographic algorithm.
Third-Party Sharing
401 does not sell or rent your personal information to any third party for marketing purposes. We only share data in the following limited circumstances:
- With approved payment processors to facilitate secure MYR transactions.
- With Malaysian legal authorities when required by a court order or applicable law.
- With technical service providers that help operate the platform's infrastructure, subject to strict confidentiality agreements.
User Rights & How to Contact Us
As a 401 platform user, you have rights over your personal information. You may submit a written request to our support team to:
Request a copy of the personal information we hold about you.
Requesting corrections to information that is inaccurate or incomplete.
Request deletion of your account and personal data, subject to legal retention requirements.
For any questions about privacy, your rights, or changes to this policy, please contact the 401 support team by email at: [email protected]
You may also refer to the FAQ for more information about your account and privacy.
This Privacy Policy may be updated from time to time. Any significant changes will be communicated via the 401 platform and take effect immediately upon publication.
Effective date: 1 January 2026. This policy applies to all 401 platform users in Malaysia.
Still Have Questions About Your Privacy?
Check our FAQ section or log in to manage your privacy settings directly on the 401 platform.